Privacy statement

Our privacy information.

Declaration on the obligation to provide information (data protection declaration)
Data protection declaration and consent to the use of data by Römerhof Hotel-Restaurations Betriebsges.m.b.H Data protection is a matter of trust and your trust is important to us at Römerhof Hotel-Restaurations Betriebsges.m.b.H. The protection of your personal data is particularly important to us. We therefore process your data exclusively on the basis of the statutory provisions (GDPR, TKG 2003). In this data protection information we inform you about the most important aspects of data processing.

Responsible body
Römerhof Hotel Restaurations Betriebsgesellschaft m.b.H
Hafenstrasse 3
3430 Tulln on the Danube
Telephone: +43 (0) 2272 - 629 54
Email: info@hotel-roemerhof.at

1. BASICS
This data protection declaration applies to all persons who use the services of (Römerhof Hotel-Restaurations Betriebsges.m.b.H – Das Römerhof Hotel**** & B&B Hotel Römerhof). We are thus informing you about the type, scope and purpose of the collection and use of your personal data by our company. We respect your privacy and strive to strictly comply with the legal requirements for the processing of your personal data (EU Regulation No. 679/2016 (GDPR), DSG 2000, DSG 2018 and TKG 2003). All your personal data will be processed on this basis. Birgit Stoiber is responsible for data processing. By using our services and granting consent within the meaning of this declaration, you confirm that you have reached the age of 14 and are able to give permissible consent, or that you already have effective consent from your legal guardian or your guardian.

2. INFORMATION ACCORDING TO ART 13 GDPR
Your personal data, these are in particular
• Your master data (surname, first name, address, e-mail address, telephone and fax number, date of birth, customer number) as well as language and license plate number,
• the data in travel documents (passport number, passport data, date of birth, issuing authority, term, nationality) and ID cards (identity card, driver's license, etc. including issuing authority and term), data on the type of payment and in connection with payments, in particular with EC cards, Credit cards and bank cards, the length of stay you have requested and the destinations, hotels, contact persons, conditions, special services, health data, frequent flyer number, personal preferences that you give us
• special categories of data such as health data and data on special needs and marriage/partnership, are required for the smooth provision of our services. This includes in particular bookings of travel, tourist guides, gastronomy, rental vehicles, transfers, registration processes, insurance, events, tours, accreditations, vouchers including customer systems, billing and their verification (B2B, B2C, FIT), ticket bookings.
This data is stored by us, processed and, if necessary, forwarded to third parties with whom we work to provide the most effective and best possible service for our customers. In some cases, data may be transferred to processors in third countries. The duration of storage is based on the duration of our business relationship, the consent you have given, and the statutory retention requirements and legal obligations that apply to us. We emphasize that in the case of regular cooperation for our best possible customer service, we strive to know your customer requests that have already been sent to us so well that we can continuously and permanently satisfy you.

3. OUR WEB PRESENCE
When you visit our website, your access data is automatically collected and saved. This access data can include, in particular, the page called up, the files viewed, the date and time of the call, the user's IP address, data from the calling computer, in particular the browser and the operating system, as well as the amount of data and the notification of the successful call. This access data is used by us for internal statistical purposes, to ensure the security of our offer and to optimize the offer. If an illegal act is suspected, the access data will be evaluated to preserve evidence. By entering your personal data in one of our contact forms, you agree to the transmission, storage and processing by us for the duration of the support of this specific request. This applies in particular to your inquiries via the contact form, chat and e-mails that you send us. We need this data to process your request and in these cases also store your IP address for the purpose of preserving evidence. The storage takes place as long as this is necessary for the support of any additional or subsequent questions asked by you or us. The legal basis for this data processing is your consent, our pre-contractual and contractual obligations towards you, our legitimate interests and legal obligations of all kinds and § 96 TKG.

SERVER LOG FILES
The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:
• Browser type and browser version
• operating system used
• Referrer URL
• Host name of the accessing computer
• Time of server request
This data cannot be assigned to specific persons. We reserve the right to subsequently check this data if we become aware of specific indications of illegal use.

4. COOKIES AND TRACKING SERVICES
We also use third-party content on our website in order to make our website as informative and convenient as possible for you. These include e.g. Google Maps. These third-party providers receive your IP address for technical reasons. We have no influence on the use of this data by the third-party provider. In this regard, we refer to the data protection declarations of the respective providers.

5. TRANSFER TO THIRD PARTIES / OBLIGATIONS OF PROCESSOR
We may process your personal data
• within the company, taking into account the permitted purposes,
• to processors (e.g. for our electronic advertising in the form of newsletters or e-commerce campaigns) and to third parties who must be involved in providing the services you require, all of whom are committed to us to comply with the applicable data protection standards have transmitted. If compliance with European data protection standards is not possible - for example because standard contractual clauses, adequacy decisions or certifications are not guaranteed in the specific case - we will inform you in good time and also obtain the necessary consent from you. By using this website, you agree to the processing of data about you by Google and the manner of data processing described above and the stated purpose.

6. NEWSLETTER
You have the option of subscribing to our newsletter via our website and on site at the registration form. For this we need your e-mail address and your declaration that you agree to receive the newsletter. In order to provide you with targeted information, we also collect and process information that you provide voluntarily, such as areas of interest, birthday and postal code [...]. {For double opt-in:} Once you have signed up for the newsletter, we will send you a confirmation email with a link to confirm your subscription. You can cancel your subscription to the newsletter at any time. Please send your cancellation to the following email address: info@hotel-roemerhof.at
We will then immediately delete your data in connection with the newsletter dispatch.

7. FACEBOOK PLUGINS (LIKE BUTTON)
Plugins from the social network Facebook, provider Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA, are integrated on our website. You can recognize the Facebook plugins by the Facebook logo or the “Like button” (“I like”) on our site. You can find an overview of the Facebook plugins here: https://developers.facebook.com/docs/plugins/. When you visit our pages, a direct connection is established between your browser and the Facebook server via the plugin. Facebook receives the information that you have visited our site with your IP address. If you click the Facebook "Like" button while you are logged into your Facebook account, you can link the content of our pages to your Facebook profile. This allows Facebook to associate your visit to our site with your user account. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the data transmitted or how it is used by Facebook. You can find more information on this in Facebook's privacy policy at https://de.facebook.com/policy.php. If you do not want Facebook to be able to associate your visit to our site with your Facebook user account, please log out of your Facebook user account.

8. FACEBOOK REMARKETING
This website uses the "Custom Audiences" remarketing function of Facebook Inc. ("Facebook"). This function is used to present interest-based advertisements ("Facebook Ads") to visitors to this website when they visit the social network Facebook. For this purpose, the Facebook remarketing tag was implemented on this website. This tag is used to establish a direct connection to the Facebook servers when you visit the website. It is transmitted to the Facebook server that you have visited this website and Facebook assigns this information to your personal Facebook user account. You can find more information about the collection and use of data by Facebook and about your rights in this regard and options for protecting your privacy in Facebook's data protection information at https://www.facebook.com/about/privacy. Alternatively, you can deactivate the "Custom Audiences" remarketing function at https://www.facebook.com/settings/?tab=ads. You must be logged in to Facebook for this.

9. INSTAGRAM
Functions of the Instagram service are integrated on our website. These functions are offered by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. If you are logged into your Instagram account, you can click the Instagram button to link the content of our pages to your Instagram profile. This allows Instagram to associate your visit to our site with your user account. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or how it is used by Instagram. For more information, see Instagram's privacy policy: https://instagram.com/about/legal/privacy

10. SSL ENCRYPTION
For security reasons and to protect the transmission of confidential content, such as the inquiries you send to us as the site operator, this site uses SSL encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line. If SSL encryption is activated, the data you transmit to us cannot be read by third parties. 11. CONTACT
You have the following rights towards us with regard to your personal data:
• Right to information
• Right to correction or deletion (insofar as there is no legal obligation to retain data on our part)
• Right to restriction of processing
• Right to object to processing
• Right to data portability
You also have the right to obtain information from the Austrian Data Protection Authority (DSB) in Vienna.

12. OBJECTION
Promotional e-mails We hereby object to the use of contact data published as part of the imprint obligation to send unsolicited advertising and information material. The site operators expressly reserve the right to take legal action in the event of unsolicited advertising being sent, such as spam e-mails. You can reach us using the following contact details:
Römerhof Hotel Restaurations Betriebsgesellschaft m.b.H
Telephone: +43 2272 629 - 554
Email: info@hotel-roemerhof.at
Status: May 2018